You get 1:1 USD to SGD exchange rates if you make payment by Paylah or Paynow!

(So if an item is listed as USD 10, you pay SGD 10 instead!)

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INSTRUCTIONS

Please remember to select the PAYLAH/PAYNOW option at checkout. Please note that if you select other options like Paypal or credit card, I will not be able to refund you the full difference!

After you checkout, there will be instructions provided (you can also DM me on Instagram (@purringcatco) if it's unclear/if you need further assistance.

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USE OF VOUCHERS

Do note that all PERCENTAGE voucher codes are not applicable to Paylah/Paynow orders.

$XX (some amount) off a minimum order purchase amount will be applicable. :)

Please contact me on instagram (@purringcatco), and let me know your order/transaction number and email etc. I'll most likely refund you 90% of the total amount + give you extra freebies to make up for the last 10%!

(Please don't cancel your transaction! It seems like if I issue you a refund, shopify won't refund me any transaction fees! D:)

STICKER ONLY ORDERS

Singpost normal mail is $0.50, free for orders above $10

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PACKAGES

Note that ALL PRICES WILL BE IN USD if you pay via credit card/Paypal! (e.g., USD 1.50 instead of SGD 1.50 for normal mail)

Singpost tracked mail is $2. (It's free for orders above $100)

Tracked mail (Qxpress) is $4.50

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There isn't a shipping option for Smartpac at checkout, but it can actually also be arranged (please DM me on Instagram or Whatsapp me)!

Smartpac tracked mail is $2.20

(They deliver to your mailbox, so your whole order must be able to fit within 6.5cm)

Please get in touch with me via IG or leave a message at checkout to ask if this is an available option for you!

SINGPOST (NORMAL MAIL/SMARTPAC)

1-5 working days

(Most of the time, it's 1-2 working days).

QXPRESS TRACKED MAIL

1-2 working days (their working day includes Sat) after they pick up from my place.

If you require the delivery to be during the weekend, I can arrange the pickup later, on a Thurs/Fri, so the likelihood that they will deliver on Sat is higher.

Yep, of course! :)

QXPRESS

Just select the Qxpress tracked mail option (+$4.50) at checkout!

It's +$3 if your order is above $50! :)

Unfortunately, I am unable to waive the full amount for tracked mail (as it's extra hassle to declare online and I'll need to commit a day for pickup).

SMARTPAC

Smartpac tracked mail (+$3.20/ +$1.70 for orders above $50) can actually also be arranged, but it depends on what you're ordering. (They deliver to your mailbox, so your order must be able to fit within 6.5cm)

Please leave a message at checkout or get in touch with me via IG to ask if this is an available option for you!

STICKERS

All die-cut stickers and sticker sheets will be packed and sealed in a plastic bag to prevent any water damage.

There will be a cardboard backing to prevent bending (it might be repurposed cardboard from Meiji biscuit boxes, or fresh cardboard).

The plastic bag + cardboard will be packed in a manila envelope and mailed to you via normal mail.

PACKAGES

Small items like washi tape, keychains and earrings will be packed and sealed in a plastic bag (together with any of your stickers).

Orders above ~$50 will be generally be packed in a box, unless you're getting apparel (tote bags and aprons)

They will then be sealed in a plastic polymailer and mailed to you via normal mail.

BAGS & APPAREL

Totebags, hats, aprons and T-shirts will be packed and sealed in a plastic polymailer.

RETURNS

Generally, all sales made over this website are final. However, local returns may be accepted on a case-by-case basis. Please DM us on instagram (@purringcatco) if you have any questions or concerns regarding this, thanks!

REFUNDS

We take pride in packing our products safely and securely, so the chances of a product arriving damaged is fairly low. However, if you believe that you have received a damaged or faulty product, please get in touch with us via DM on instagram (we're @purringcatco there) and we will see what we can do for you!

Yes, you definitely can! (Thanks in advance for going green!) Just let me know by leaving me a message at checkout (or DM me on instagram with the name/email you used to check out)!

No, all preorders & backorders will be shipped together with anything else you have ordered with it!

This means that your other items will be delayed in being sent to you! I will only mail out the orders after all preorders are available to ship! (If you have 2 items on preorder/backorder, I will ship them together only after both of them are available.)

If you want to receive your other items first, please place preorders & backorders separately from the items that are in stock, thanks!