How to order here + Pay at Etsy
Pay at Etsy FAQ
Will you refund excess shipping fees?
Yep we definitely will! We'll reach out to you to confirm your final shipping arrangement first.
If you're charged too much for shipping, we will refund you excess shipping charges (minus SGD2 for packaging + travelling to the post office).
We can refund you with store credit here, or refund you up to the amount you paid over at Etsy.com.
Can I get an extension on the 24h deadline to make payment?
Yes, please reach out to us ASAP! We can give you a one-time extension of 24h (48h total from when we send you the link to the Etsy listing).
Do note that we will really have to release your order if you fail to make payment after 48h, to be fair to other customers who may be waiting.
This seems so complicated. Why can't you just have shop updates on Etsy too? :(
Ahhh we wish we could make it simpler for you too!
Unfortunately, some items may be very low in stock (last piece left), especially after booth events.
This order/reserve here + pay at Etsy system ensures that we won't sell the same item to two different customers (if we were to list the item on both sites).
-
You can actually also choose to buy floofy merch directly from this website, but you may need to pay for taxes/VAT when your item reaches your destination country.
Do note that you fail to pay for VAT and the item is returned to us, we will not be able to refund you for shipping. Any additional shipping costs will have to be borne by you as well.
Help! I'm a bit lost and need further instructions!
Ahhh we're so sorry that we're not able to explain this clearly.
Please reach out to us at @purringcatco on Instagram and we'll try to explain stuff better there!
Why is the final total higher on Etsy?
That's probably due to the VAT fees on top of what was shown to you over here on this website. Etsy will calculate the total amount of taxes/VAT that you'll need to pay on top of the actual price of the product.
Sadly, we have no control over these rates, they're determined by your destination country/state.
There might also be some minor discrepancies due to currency exchange rates.
How long will shipping take?
*Please note that delivery estimates are approximate, and delivery may take longer due to COVID-19!*
-
NORMAL MAIL/REGISTERED MAIL
Delivery usually takes 1-2 months!
-
USA: Around 4-6 weeks (~2 weeks for Long Island)
UK: Around 3-4 weeks
Australia/New Zealand: Around 4 weeks
Asia: Around 3-4 weeks
-
QXPRESS TRACKED MAIL
We don't have enough data to provide an estimate for Qxpress yet! But it'll most likely be around 1 month
Can I upgrade to tracked shipping?
Yep! Qxpress tracked mail starts at SGD 10! Do note that you won't be able to select this option on Etsy!
I'll check with you to confirm the final shipping arrangement, and refund any excess shipping charges!
Will my items be packed together if I order from here and from Etsy?
Yes, we'll combine shipping and refund any excess charges (minus SGD2 for packaging + travelling to the post office).
(Please leave a note at Etsy checkout saying that you intend to purchase stuff from my website, if you purchase something on Etsy first!)
Will you ship my preorders/backorders separately?
No, all preorders & backorders will be shipped together with anything else you have ordered with it!
This means that your other items will be delayed in being sent to you! I will only mail out the orders after all preorders are available to ship! (If you have 2 items on preorder/backorder, I will ship them together only after both of them are available.)
If you want to receive your other items first, please place preorders/backorders separately from the items that are in stock, thanks!