CREDIT CARD/PAYPAL:

We would strongly prefer if you do not cancel your order, as shopify does not seem to refund us any charged transaction fees when you make payment by credit card or Paypal.

Please be very certain of your order before you head to the checkout page!

If you do need to cancel your order due to unforseen circumstances, please do not cancel first - contact me via Instagram (@purringcatco) and I'll see what I can do for you!

PAYLAH/PAYNOW:

Yep, you can cancel your order as long as we haven't packed it! Please contact us ASAP via Instagram (@purringcatco) if you need to cancel your order!

Please note that we do not accept refunds. However, if you have any concerns, or if any of your items arrived damaged etc, please reach out to us via Instagram (@purringcatco) and we'll see what we can do for you!

INTERNATIONAL

Unfortunately, due to the expensive nature of international shipping, we are unable to process any returns. Please be very sure of what you're ordering before you place your order!

LOCAL (SG)

Generally, all sales made over this website are final. However, local returns may be accepted on a case-by-case basis. Please DM us on instagram if you have any questions or concerns regarding this, thanks!

INTERNATIONAL:

Unfortunately, due to the expensive nature of international shipping, we are unable to process any exchanges. Please be very sure of what you're ordering before you place your order!

SPECIAL CASE: T-SHIRTS

We do accept a one-time size exchange for T-shirts, but please note that you will have to pay for tracked shipping back to Singapore, and also for the additional tracked shipping back to you, which is likely to be around $30-40 in total :(

If you need any size recommendations, please reach out to us over instagram (@purringcatco)!

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LOCAL (SG)

Generally, all sales made over this website are final. However, local exchanges may be accepted on a case-by-case basis. Please DM us on instagram if you have any questions or concerns regarding this, thanks!

Please note that you will have to bear any additional charges for shipping!

Sure, of course! :)

Please let us know your Etsy username! (Or if you have placed an order here, and will place an order over on Etsy soon, please leave a message over at Etsy with the order number/transaction number/email you used here!)

We can help to combine both shipments together to cut down on shipping costs.

If you were charged extra for shipping, we will refund you for the extra shipping cost (minus SGD2 for packaging + travelling to the post office), either via shop credit for this website (like a gift card) or via Etsy (up to the amount you paid over there)!